The Meetch platform has various components (APIs, customer forms, etc.) but the one most popular with partners is the "Manager". The Manager is a back office web service for Meetch partners' marketing, finance, technical and customer service teams. Accessible via two-factor authentication, the Manager is a simple but comprehensive back office environment for monitoring and managing your insured clients and their revenue.
Manager
The dashboard
This allows finance and accounting teams to monitor the revenue generated by insurance distribution in real time. Equipped with several filters, it allows you to break down sales according to different criteria and to generate precise graphs about certain segments. Meetch keeps you informed every second of the day!
Manager
Accounting interfaces and detailed reports
These interfaces allow us to generate all the accounting documents necessary each month to keep all our partner accounts in good condition. They also allow you to generate reports "on the fly" throughout the month to have an exact picture of current sales. Invoices and commission vouchers can be settled/paid by bank transfer or direct debit. Accounting with Meetch should be a pleasure!
Manager
Notification center
Manager users can choose to enable certain notifications to be kept informed of sales and/or claims, either in real time or on a weekly basis. Transparency is at the heart of Meetch! And we are always happy to see our partners log into the Manager via notifications to take a look at the work our teams are doing on behalf of their clients!
Manager
Notification center
Manager users can choose to enable certain notifications to be kept informed of sales and/or claims, either in real time or on a weekly basis. Transparency is at the heart of Meetch! And we are always happy to see our partners log into the Manager via notifications to take a look at the work our teams are doing on behalf of their clients!
Manager
Satisfaction surveys
Meetch marketing teams set up various satisfaction surveys with partners to provide better support with lower take-up rates, to offer new tools to those with very high take-up rates, and in general to gather feedback. Meetch policyholders are always right! It's crucial to listen to them and to give them feedback, whether positive or negative.
The key to success: transparency
Interfaces dedicated to "customer service" teams
These are the interfaces in which Meetch has invested the most technologically over the past 2 years. The objective is simple: never leave our partners' customer service department in difficulty when faced with a customer who is anxious or simply curious about their cancellation insurance.
Access to policyholder interfaces and "FAQ" emails allowing customer service teams to answer the most frequently asked questions in one click via emails pre-written by Meetch teams.
Access to claims interfaces to monitor the management work done by Meetch teams in real time. It's crucial that when a customer calls a partner with a refund concern, the customer service team knows in real time how the case is being handled by Meetch. On the Manager interfaces, everything is transparent and a history of actions is present on each claim form:
- The date and time the event was reported
- The date and time an initial response was given
- The date and time the refund was provided
Access to chat features with Meetch teams. On a claim form, the franchisee teams can talk directly to the Meetch teams, always with a view to improving customer care.
Any other feature that would be useful will be developed during the course of the contract.
This is also the strength of Meetch: we are an agile and responsive technology team creating a collaborative, efficient and comfortable work tool for all our partners!
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