Platform / Customer experience

From booking to refund — a frictionless experience.

Your customers don’t want complicated insurance. They want peace of mind, fast. That’s exactly what we give them.

Better experience. Better margins.

Order summaryCheckout
2 × Standing ticket€98.00
Cancellation coverRefunded if plans changeYESNO
Protected+€4.90
Total€102.90
The journey

The journey in 4 steps.

1
At checkout

One simple question. One clear choice.

Insurance appears in your booking flow. No paperwork, no redirect. Subscribed in seconds.

2
Instant confirmation

Everything in one place, one click away.

Your customer receives a Meetch email with their policy and a direct link to their personal portal.

3
Filing a claim

A claim, filed from their phone.

Your customer submits their refund request from their phone and tracks progress in real time.

4
Refund

Refunded, their way.

Bank transfer, card, wallet – their choice. No lengthy forms, no waiting.

My claimStep 3 / 4
Step 1 · checkoutProtect your booking?Add for €4.90 - YES / NO
Step 2 · confirmationYour policy is confirmedMT-4471-093 · open my portal
Step 3 · claimUpload your documentmedical-certificate.pdf
Step 4 · refundRefund sent€248.00 · bank transfer
Refunded€248.00
AI

Instant refund is not a promise. It is the reality for an increasing share of claims.

The AI deployed on our platform now processes a growing number of claims instantly – both on no-justification programmes and on standard claims with supporting documents.

White-label

Your brand, your world.

The customer interface, transactional emails, personal portal – all fully customisable to your visual identity. Your customers never see Meetch.

Want to go further?

Meet CFAR by Embedcover.

A new flexibility standard for ticketing and travel. Not insurance. Something better.

Standard insurance covers specific reasons. CFAR covers any reason. Your customer changes their mind, something comes up, life happens – they cancel, they get refunded. No form. No call. No email. Done.

What makes it different

Parametric

The refund is triggered automatically. No claim to file, no process to go through.

AI-powered pricing

The cost adapts dynamically to the event, the basket value, and the booking window.

Instant payout

Bank transfer, card, or wallet – processed immediately.

Fully configurable

You choose the refund level, the cancellation window and your margin. Adjustable at any time from the dashboard.

Available everywhere

8 languages, multi-currency. A service contract, not insurance – no regulatory barrier.

Standard Meetch
CFAR by Embedcover

Covered reasons

Standard Meetch
Specific (illness, accident, etc.)
CFAR by Embedcover
Any reason, no justification needed

Claims process

Standard Meetch
Simple mobile claim
CFAR by Embedcover
None - fully automatic

Refund speed

Standard Meetch
Fast refund
CFAR by Embedcover
Instant

Technology

Standard Meetch
Insurance
CFAR by Embedcover
Parametric + AI pricing
CONTACT

Your Lifeguard,
is on duty.
Let's talk.

Deployed in weeks. Built to fit. Scaled globally.
We protect your clients, your events, and your bottom line – with AI at every step.

Meetch logo

Book
a demo

Three short steps.

We reply within one business day.

Where should we send the invite?

The invite and the recording go to this address.

Only if you prefer a call back.