{"id":2139,"date":"2022-08-25T15:03:07","date_gmt":"2022-08-25T13:03:07","guid":{"rendered":"https:\/\/meetch.io\/?page_id=2139"},"modified":"2023-07-12T10:11:25","modified_gmt":"2023-07-12T08:11:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/meetch.io\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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FAQ<\/h6>

Set up Meetch<\/h1><\/div>
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How do I connect Meetch to my sales software (tickets, stays, travel, transportation, etc.)?<\/span><\/i><\/a><\/h4><\/div>
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Meetch interfaces with the main software on the market. If you don't have this software, Meetch technical teams are available to help your technical teams make interfacing as easy as possible. The implementation time for Meetch APIs is extremely fast.<\/p>\n

And even without an API interface, the files and reports you can download from your booking software are enough to provide your customers with a simple and intuitive Meetch cancellation coverage experience.<\/p>\n

Make an appointment now with a member of our technical team to discuss:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Make an appointment<\/span><\/span><\/a><\/div>
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How do Meetch teams deliver on the promise of a refund within 48 hours?<\/span><\/i><\/a><\/h4><\/div>
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Since 2019, Meetch has been developing a technology platform that provides a unique customer-centric experience for its partners, their customers and its claims management teams. Our objective: to be ever more efficient with refunds. Today, thanks to this technology, our teams refund your customers within 48 hours. This is a serious commitment and we have stuck by it so far. Also note that our technology integrates with immediate banking solutions, so transfers are instant. While a conventional transfer takes 72 days to arrive in the customer's bank account, ours take 3 minutes!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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FAQ<\/h6>

How does it work?<\/h1><\/div>
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When\/how is insurance paid for?<\/span><\/i><\/a><\/h4><\/div>
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Meetch insurance is all embedded in the sales tunnels of our partners. The insurance is directly integrated into the basket. It's paid for when the customer orders (the ticket, the stay, the trip, the transport, etc.).<\/p>\n

Once payment has been made and the information has been sent to Meetch (via connector, or via files), the policyholder receives a subscription confirmation email with the insurance contract attached and, in the body of the email, all the information needed to claim if applicable.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can customers contact Meetch teams?<\/span><\/i><\/a><\/h4><\/div>
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We can always be contacted at the following email address:<\/p>\n

contact@meetch.io<\/a><\/p>\n

and via the chat on the homepage of our website<\/p>\n

www.meetch.io<\/a><\/p>\n

If a customer wants to be called back, we will ask them to send their phone number by email to the address above.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can international customers also benefit from Meetch coverage?<\/span><\/i><\/a><\/h4><\/div>
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Of course! We work 100% with French and international players and our coverage is aimed at all customers: French, European and international. Our correspondence with policyholders (emails, texts, phone calls with our teams) and refund forms are multilingual.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How long does it take for customers to get their money back?<\/span><\/i><\/a><\/h4><\/div>
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Customers insured with Meetch will have their refund request accepted within 48 hours, with a refund given within the same timeframe if their proof is valid. An initial response is regularly provided within 24 hours.<\/p>\n

Meetch is the only company that is contractually committed to meeting these deadlines with its partners.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How many pieces of proof are required when requesting a refund?<\/span><\/i><\/a><\/h4><\/div>
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We build simple products and always ask for the bare minimum. We will ask for one piece of proof in 90% of cases, and two pieces for more complex cases.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I have signed up for the Meetch refund service. If I have to cancel, how do I get my tickets refunded?<\/span><\/i><\/a><\/h4><\/div>
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To request a refund, simply click on the link that was sent to you by email when you subscribed and go through the different steps on the form. Your request is validated in less than a minute and processed in 48 hours.<\/p>\n

If our teams need additional information or pieces of proof, they will contact you by email at the address you used to make your reservation (show tickets, stays, travel, transportation, etc.)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Where can I find the information I need to authenticate myself on the refund form?<\/span><\/i><\/a><\/h4><\/div>
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The first step of the refund form is for you to authenticate yourself so that Meetch can secure your request and retrieve your ticket information.<\/p>\n

Deux informations doivent \u00eatre renseign\u00e9es : votre adresse email – celle avec laquelle vous avez achet\u00e9 vos billets – et la r\u00e9f\u00e9rence de souscription Meetch que vous avez re\u00e7ue par email juste apr\u00e8s le paiement de votre r\u00e9servation (billets de spectacle, s\u00e9jours, voyage, transports,\u2026), lors de votre commande. Si vous ne retrouvez pas votre r\u00e9f\u00e9rence de souscription Meetch, vous pouvez renseigner \u00e0 la place votre n\u00b0 de commande du site marchand sur lequel vous avez effectu\u00e9 votre r\u00e9servation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I need my Meetch insurance certificate. Where can I find it?<\/span><\/i><\/a><\/h4><\/div>
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Lors de votre r\u00e9servation, vous avez re\u00e7u deux emails. Le premier du site sur lequel vous avez effectu\u00e9 votre r\u00e9servation, confirmant votre commande, et le second de Meetch confirmant votre souscription au service de remboursement.<\/p>\n

Attached to this email is your insurance certificate. If you are unable to find this email with your certificate, you can request it by emailing contact@meetch.io<\/a><\/p>\n

Your certificate will be returned to you within 48 hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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FAQ<\/h6>

Coverage<\/h1><\/div>
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What coverage does Meetch offer?<\/span><\/i><\/a><\/h4><\/div>
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The coverage offered by Meetch insurance is set out in the following article:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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If you have specific questions about a particular coverage option, you can contact a Meetch consultant by clicking here:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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What Covid coverage is there?<\/span><\/i><\/a><\/h4><\/div>
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Our programmes include the best coverage on the market, with Covid coverage naturally part of it. We cover illness, a positive PCR test, notice of being a close contact of someone who has Covid and everything related to Covid, as long as the risk is individual. Border closures and other recommended quarantines are not included in our coverage.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What coverage is offered when it comes to cancellation for business reasons?<\/span><\/i><\/a><\/h4><\/div>
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Meetch caters to all needs, including those of business customers. These customers want to be able to cancel in many different scenarios, in particular:<\/p>\n